Service
AI Assistants and Agents
Build AI-powered assistants that help teams search information, answer questions, and complete clearly defined tasks.
The problem it solves
Answers your team needs are spread across policies, past tickets, shared drives and the heads of a few experienced people. Finding them interrupts work and slows down new joiners.
What we can build
- Assistants that answer questions from your approved documents, with sources
- Support copilots that draft replies for an agent to review and send
- Task-focused agents that follow a defined procedure and use specific tools
- Access controls so people only see what they are permitted to see
Use cases
Where this tends to help.
Internal knowledge assistant
Answer policy and process questions from approved documents and cite where the answer came from.
Support copilot
Suggest replies and relevant articles while your agent stays in control.
Guided operations
Walk a team member through a multi-step procedure and fill in the routine parts.
How a project might run
We agree which sources the assistant may use and what it should refuse to do, then evaluate its answers against a set of real questions before rollout. Tasks with consequences keep a human approval step.
FAQ
Common questions.
Will the assistant make things up?
We design assistants to answer from approved sources and to say when they do not know. Answers are tested against real questions before rollout and can link to the source they used.
Can access be restricted by team or role?
Yes, where the underlying systems support it. Access rules are agreed during design so people only see information they are permitted to see.
Which AI models do you use?
We choose models after understanding your requirements for quality, cost, data handling and hosting, rather than committing to a particular provider in advance.
Have a workflow worth improving?
Tell us what your team is trying to automate or build. We’ll discuss the problem, potential approaches, and the next practical step.